Voortbouwend op een sterke erfenis van bijna 150 jaar, geven wij de toon aan om het leven elke dag opnieuw te verbeelden en te verbeteren. Vandaag en voor toekomstige generaties. Via onze innovatieve en duurzame merken en technologieën en via onze teams over de hele wereld. Henkel bekleedt leidende posities in zowel industriële als consumentenactiviteiten: Ons portfolio omvat bekende haarverzorgingsproducten, wasmiddelen, wasverzachters en kleefstoffen, dichtingsmiddelen en functionele coatings.
Head of Customer Quality APAC
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About this position
About this Position
- As the regional Customer Quality leader, you will champion customer centricity and be the single point of accountability for Customer Quality performance across a diverse set of customers. You will lead teams, shape & deploy strategy, resolve high‑impact customer issues, and collaborate globally to drive continuous improvement, innovation, and sustainable customer satisfaction.
What you´ll do
- Champion customer centricity by acting as the primary Quality partner to customers, Operations, and regional Business leadership.
- Set and drive the regional Quality agenda, translating Henkel and customer strategies into impactful, long‑term initiatives that improve quality, customer satisfaction, and competitiveness.
- Lead and develop the regional Customer Quality (CQ) team, providing coaching, training, and mentorship across core CQ processes, including customer complaints, requirements, specifications, and agreements.
- Ensure strong understanding and execution of customer requirements by developing tailored approaches and enabling best‑practice sharing and process standardization.
- Drive performance through data, overseeing CQ KPIs, customer satisfaction metrics, and reporting to identify improvement opportunities and set clear targets.
- Own critical customer quality issues, leading cross‑functional and customer‑facing teams through transparent communication and effective, timely resolution.
- Collaborate globally, working closely with other regions and Global Networks of Experts to share, adopt, and scale Quality best practices.
- Optimize the total cost of Quality while supporting fast deployment of new technologies and innovations.
What makes you a good fit
- Bachelor’s degree or above in a technical discipline.
- Over 10 years of professional experience, including 3+ years in quality management and 2+ years in customer-facing roles.
- Working knowledge of ISO 9001, IATF 16949, AS9100, and FSSC 22000: with hands-on application in audits, compliance, and continuous improvement initiatives.
- Strong English written, oral, and professional presentation skills.
- Proficient in standard quality tools and problem-solving methods: including 8D, Six Sigma, and FMEA, to drive root cause analysis and corrective actions.
- Lean & Continuous Improvement Expertise: Strong command of Lean principles and tools to optimize processes and drive measurable performance gains.
- Program & Project Leadership: Proven experience delivering complex, cross‑functional initiatives on time and within scope.
- Global Stakeholder Leadership: Highly effective in influencing and aligning diverse, matrixed teams across regions and functions.
- Change & Culture Leadership: Demonstrated success driving cultural transformation through coaching, team development, and continuous improvement.
- Analytical Problem Solver: Strategic and data‑driven thinker with the ability to navigate ambiguity and complex business challenges.
- Execution‑Focused Mindset: High sense of urgency, accountability, and prioritization in fast‑paced environments.
- Strong Communicator & Influencer: Exceptional ability to translate between technical and business perspectives and engage all organizational levels.
Some perks of joining Henkel
- This role offers the opportunity to work in close collaboration with a wide variety of stakeholders across multiple functions and levels within the organization.
- You will also have the pleasure of interacting with customers from a variety of different industries. Lastly, as part of a truly international Customer Quality leadership team, you will be surrounded by colleagues from various regions and countries.
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- Comprehensive Group Insurance Scheme
- Annual Physical Examination
- Flexible Benefits cover for dependents
- Company Products Discount
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: 26094679
Job Locations: China, Shanghai, Shanghai
Contact information for application-related questions: Henkel.GCN.Recruitment@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
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FAQ
Ik ben geïnteresseerd in meerdere functies. Kan ik voor meerdere functies tegelijk solliciteren?
Ja, het volstaat om uw onlineprofiel in te vullen. Daarna kunt u voor meerdere functies solliciteren.
De vacature is in het Engels opgesteld. Moet ik in het Engels solliciteren?
Ja, graag. Henkel is een internationale onderneming en u zult dus met collega's uit de hele wereld samenwerken. Binnen onze onderneming is Engels onze voertaal. In het algemeen is het aanbevolen te solliciteren in de taal van de vacature.
Word ik tijdens het proces geïnformeerd over de status van mijn sollicitatie?
Elke in te vullen functie is uniek, en het is zowel voor u als voor ons belangrijk om het proces tot een goed einde te brengen. Wij willen er zeker van zijn dat zowel de kandidaat als de organisatie een goede match zijn. Wij zullen gedurende het volledige proces feedback geven aan de kandidaten.
Kunnen werknemers bewegen tussen verschillende sectoren en/of verschillende landen?
Ja, sterker nog, binnen Henkel verwachten we van ons talent dat ze flexibel en mobiel zijn. Dit draagt bij tot het grote wereldwijde succes van onze onderneming.
Onze "Triple two"-filosofie draagt bij aan deze verwachting: u kunt ervaring opdoen in tenminste twee functies, twee verschillende landen en twee activiteitensectoren. Wij passen deze filosofie toe omdat wij denken dat uw persoonlijke ontwikkeling baat heeft bij verschillende functies in verschillende domeinen en verschillende afdelingen, waardoor u ook een beter begrip zult hebben van Henkel als wereldwijde onderneming.
Hier vindt u meer informatie over onze opleidingsprogramma's.
Met wie moet ik contact opnemen als ik vragen heb over mijn sollicitatie?
Het recruitmentteam beantwoordt alle vragen aangaande uw sollicitatie. Neem hier contact op met het team.