Voortbouwend op een sterke erfenis van bijna 150 jaar, geven wij de toon aan om het leven elke dag opnieuw te verbeelden en te verbeteren. Vandaag en voor toekomstige generaties. Via onze innovatieve en duurzame merken en technologieën en via onze teams over de hele wereld. Henkel bekleedt leidende posities in zowel industriële als consumentenactiviteiten: Ons portfolio omvat bekende haarverzorgingsproducten, wasmiddelen, wasverzachters en kleefstoffen, dichtingsmiddelen en functionele coatings.
IT Services & Processes Workplace Consultant
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About this position
About this Position
The IT Services & Processes Workplace Consultant is responsible for the strategy, design, delivery, operation, and continuous improvement of global Audio Services and Digital Workplace solutions. This role ensures the reliable, secure, and seamless delivery of collaboration, communication, conferencing, meeting room, endpoint, and workplace technologies that enable productivity and an exceptional employee experience across the organization.
Working closely with business stakeholders, vendors, and technical teams, the consultant drives service excellence, technology standardization, workplace innovation, and continuous improvement. The role is accountable for defining global standards, optimizing service performance, managing technology lifecycles, and delivering scalable, user-centric solutions across the global Digital Workplace and Audio Services landscape.
What you’ll do
- Manage and continuously improve global Audio Services and Digital Workplace services, ensuring stable, secure, and high-quality service delivery across all regions.
- Design, implement, and maintain enterprise audio, collaboration, endpoint, and workplace technologies, including conferencing, meeting rooms, telephony, productivity, and end-user computing solutions.
- Define and govern global standards, architectures, roadmaps, and best practices for Audio Services, Unified Communications, and Digital Workplace platforms.
- Act as the primary consultant and liaison for business stakeholders, translating requirements into scalable, sustainable, and user-centric technology solutions.
- Manage strategic relationships with vendors, service providers, and support partners to ensure service performance, cost optimization, contractual compliance, and innovation.
- Lead the resolution of complex incidents, problems, and escalations across Audio Services and Digital Workplace environments, driving service reliability and user satisfaction.
- Drive continuous service improvement, technology lifecycle management, workplace modernization initiatives, KPI reporting, adoption programs, and the implementation of emerging collaboration and digital workplace technologies.
What makes you a good fit
- Bachelor’s Degree in Information Technology, Computer Science, Engineering, or a related field
- Minimum of nine (9) years of relevant professional experience in Audio Visual (AV), Unified Communications (UC), Digital Workplace (DW), Collaboration Technologies, IT Infrastructure, or related technology fields
- Strong hands-on experience with enterprise audio and collaboration technologies, including Microsoft Teams Rooms, Zoom Rooms, Cisco Collaboration, and meeting room solutions
- Solid technical knowledge of audio systems, including Digital Signal Processors (DSPs), microphones, speakers, conferencing systems, and related technologies
- Experience designing, implementing, maintaining, and continuously improving enterprise AV and collaboration solutions in a global environment
- Strong understanding of ITIL Service Management processes and experience managing vendors, service providers, incidents, and complex technical escalations
- Strong consulting, analytical, communication, and stakeholder management skills, with the ability to translate business requirements into sustainable technical solutions
- Amenable to work on a mid-shift schedule (1:00 PM to 10:00 PM) PH time on a hybrid work set-up, with three (3) days in the office
Some perks of joining Henkel
- A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years!
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- HMO healthcare coverage plan
- Provident Fund
- Group Life and Personal Accident Insurance
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: 26101080
Job Locations: Philippines
Contact information for application-related questions: talent.seaanz@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
Over Henkel
FAQ
Ik ben in verschillende baans geïnteresseerd. Kan ik tegelijk voor meerdere functies solliciteren?
Ja, maak gewoon je profiel aan via ons online sollicitatiesysteem. Zodra je online profiel volledig is, kan je voor meerdere functies solliciteren.
De vacature is in het Engels opgesteld. Moet ik ook in het Engels solliciteren?
Ja. Omdat Henkel een internationaal bedrijf is, werken we dagelijks samen met collega's uit verschillende landen en culturen. Engels is daarbij onze belangrijkste voertaal.
Daarom raden we aan om je sollicitatie op te stellen in dezelfde taal als de vacature. Zo verloopt de communicatie duidelijk en consistent gedurende het hele sollicitatieproces.
Krijg ik tijdens de sollicitatieprocedure feedback over de status van mijn sollicitatie?
Elke functie bij Henkel is uniek, net als iedere kandidaat. De juiste match vinden is belangrijk, zowel voor jou als voor ons.
Daarom streven we ernaar om een goede match te vinden tussen de kandidaat en het bedrijf. Je kunt de status van je sollicitatie op elk moment raadplegen via je sollicitatieprofiel.
Tijdens de hele sollicitatieprocedure houden we je op de hoogte van de voortgang en informeren we je over de volgende stappen.
Jouw traject bij Henkel begint met transparantie, open communicatie en wederzijds respect.
Kunnen medewerkers wisselen tussen functies, businessunits of landen?
Ja. Onze Triple Two-filosofie stimuleert medewerkers om tijdens hun carrière ervaring op te doen in verschillende functies, businessunits en landen.
We geloven dat uiteenlopende ervaringen bijdragen aan persoonlijke en professionele groei. Door in verschillende functies, teams en landen te werken, verbreed je je perspectief, ontwikkel je nieuwe vaardigheden en krijg je een beter inzicht in Henkel als wereldwijd bedrijf.
Bij wie kan ik terecht met vragen over mijn sollicitatie?
Ons recruitmentteam staat klaar om je te ondersteunen tijdens de sollicitatieprocedure. Heb je vragen over je sollicitatie, de procedure of een vacature?
Dan helpen we je graag verder en ondersteunen wij je waar nodig.