Philippines, Makati, DX

Senior Service Engineer

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of 50,000 pioneers around the globe. The teams in our corporate functions enable the best in our dynamic businesses and in our people to maximize our company’s potential. With our leading brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

Dare to make an impact?


  • Provide third level support for day-to-day IT operations (installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems) of three legal entities of Henkel in the Philippines (over the phone, chat, e-mail, or face-to-face)
  • Support End User and execute incident request ticket handling process
  • Handle technical support for Hardware and Software (reimaging and user deployment)
  • Act as Point of Contact for Cloud related migration projects
  • Conduct user orientations in handling IT tools (PC, mobile phone, and printer)
  • Implement IT project roll-outs for local and/or global and serve as ISO / Quality and CI coordinator
  • Provide ad hoc support in case business unit will request to setup a remote site


  • Bachelor's Degree in Information Technology, Computer Science, or Computer Engineering
  • At least three (3) years of relevant work experience in IT Technical Support for hardware and software; Preferably from a Shared Service or Business Process Outsourcing (BPO) set up
  • In-depth business knowledge in Network Workplace IT Security Operating Systems
  • Must have a certification in Azure or Google Cloud Foundation and knowledge or experience in ISO 9001/ 27001 and Quality and Continuous Improvement
  • Excellent communication, collaboration and stakeholder management skills
  • Amenable to work on a day shift schedule (9:00 am – 6:00 pm), and once a week travel to Cabuyao/Canlubang, Laguna

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to gender, origin, culture, mindset, generation, disability, religion and sexual orientation.

JOB ID: 23052546
Contract & Job type: Full Time, Regular
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Health Insurance
Health Insurance Life Insurance
Life Insurance Accident & Travel insurance
Accident & Travel insurance Retirement / Pension plans
Retirement / Pension plans Vacation / Paid time-off
Vacation / Paid time-off Paternity, Maternity and Emergency Leave
Paternity, Maternity and Emergency Leave Performance bonus / Incentives
Performance bonus / Incentives Smart work / Flexible working arrangement
Smart work / Flexible working arrangement Well-being programs