At Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to a more sustainable future, while you grow within our vibrant, diverse culture of trust and belonging. If you're up for challenging the status quo, join our team of pioneers and make your mark on the future with us.
Do you dare to make an impact?
YOUR ROLE
· Supervises, guides and develops subordinated GBS+ PTP Specialists.
· Coordinates the operative GBS team to ensure correct and timely service delivery in the respective areas of the business or function.
· Ensures adherence to SLAs/KPIs and quality and speed of services using defined measurements.
· Supports and involves team members in different process areas, triggers process alignment and improvements proactively.
· Facilitates process delivery within the GBS or detailed elaboration of processes based on the global process frames.
· Organizes work schedule planning and ensures service continuity.
· Clarifies non-standard inquiries with respective counterparts.
· Supports proper maintenance and functionality of the IT modules related with the responsible operative area, in alignment with IT
· Acts as de-escalation point and also de-escalates topics according to the respective de-escalation path.
· Fosters and ensures proper, proactive and effective comm-n of GBS operative team with the related business teams of countries in region.
· Ensures effectiveness, efficiency and engagement of the team and fosters improvements and process optimization initiatives.
