Turkey, Ümraniye, Adhesive Technologies

Head of Customer Service Experience

At Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to a more sustainable future, while you grow within our vibrant, diverse culture of trust and belonging. If you're up for challenging the status quo, join our team of pioneers and make your mark on the future with us.

Do you dare to make an impact?


  • Define and Deliver Industry benchmark customer experience for Target customers  
  • Primary Supply Chain contact point for country SBU, Local AO manufacturing, regional and global SC teams and country Corporate Functions
  • Accountability of Country Cluster Supply Chain Team members as the senior most person in country cluster
  • Accountable for Country/ Cluster SC metrics ensuring balance between service, cash and cost metrics
  • Increased Service Value for Target Customers and reduce cost of serving Transactional Customer while staying ahead of competitors
  • To understand Customer Journey Plan in collaboration with sales team and ensure Service Plan remains valuable throughout the customer journey
  • Ensure minimal need of manual intervention for Transactional Customers
  • Ensure integration of Henkel’s Supply Chain Interfaces, dashboards and KPI tracking tools with that of Target Customers
  • Bring together and support local SC regional teams when needed as a senior SC leader in Country/ Cluster
  • Support Talent Development and Hiring in Country Supply Chain teams
  • Ensure a cohesive Supply Chain Operation within country/ cluster guiding and mentoring country Supply Chain team


  • Bachelor’s degree preferably in Engineering
  • Minimum of 15 years of experience in Supply Chain and Planning
  • Team management
  • Must have fluently English in verbal and communication
  • Strong analytical problem-solving skills,
  • Experience with management and creation of work teams
  • Experience in shaping SC / Customer Experience
  • Customer requirement understanding and translation to business requirements
  • Experience with SAP and Business Intelligence

Henkel is an equal opportunity employer. We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.

JOB ID: 22044051
Contract & Job type: Full Time, Regular
Contact information for application-related questions: recruitment-hr@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply Now" button below. Applications sent via e-mail will not be accepted.
Performance bonus / Incentives
Performance bonus / Incentives Employee share plan
Employee share plan Medical insurance
Medical insurance Life insurance
Life insurance Cafeteria or Sodexo meal voucher
Cafeteria or Sodexo meal voucher Company transportation or Company car
Company transportation or Company car Flexible working arrangements
Flexible working arrangements Corporate social responsibility programs
Corporate social responsibility programs Discounted access to Henkel products